Effective Telephone Techniques
Telephone Etiquette just like Customer Service is inherent at every level of the business communication organizational structure. And, just like direct sales and looking professional when you are about to knock on someone’s door, having a professional telephone voice is crucial to maintain
About this program
Implement industry standards of excellent phone and business etiquette, students learn how to communicate, effectively, with colleagues, employers, business prospects and company clientele over the phone. Tone of voice, body language, interpersonal skills, professional communication, culture, and difficult or emotional callers are explored throughout the course, equipping students to become masters of communication over the phone, and even in-person or online, always making the best of a first impression.
rnKEY MODULES & LEARNING OUTCOMES (included but not limited to)
rn Professional Telephone Skills
rn Communication skills and challenges
rn Telephone Etiquette
rn Customer Queries (challenging, technical calls)
rn Culture and Communication
rn Business Etiquette
rn Tone of Voice
rn Telephone Body Language, Body Posture
rn Video Conferencing
rn Teleconferencing
rn Customer Conversion (Sales)
rn Communication (Telephone) Technology